Terms & Conditions
Effective Date: July 2026

Welcome to Innovix Tech IT Solutions. These Terms and Conditions govern your use of our website and services. By accessing or using our website and services, you agree to comply with and be bound by these terms. If you do not agree to these terms, please do not use our website or services.

1. Use of the Website
• Eligibility: You must be at least 18 years of age or have parental consent to use this website. By using our website, you represent and warrant that you are legally able to enter into a binding contract.
• License to Use: We grant you a non-exclusive, non-transferable license to access and use the website for personal or business purposes, subject to these Terms and Conditions.
• Prohibited Uses: You agree not to use our website for any unlawful, harmful, or fraudulent purposes. This includes, but is not limited to, violating any applicable laws, transmitting malware, or disrupting the functionality of the website.

2. Services
• Service Description: We provide a comprehensive suite of professional digital services, including web development, WordPress development, e-commerce configuration, digital marketing, search engine optimization (SEO), SEO content writing, logo design, and ongoing website support. The specific parameters of each service are outlined on our individual service pages or within the custom digital proposals provided to you upon engagement.
• Service Availability: We make every effort to ensure our services are available at all times, but we cannot guarantee that the website will always be available or error-free.
• Modifications: We reserve the right to modify, suspend, or discontinue any service or feature of our website without notice.

3. Payments, Pricing, and Service Delivery
• Pricing: All prices for services are listed on our website or provided in a custom service agreement. Prices are subject to change without notice, but agreed-upon pricing will remain valid for the duration of an active, signed contract. All transactions are processed in USD unless explicitly stated otherwise.
• Payment Terms: Payment for services is due as per the terms specified in your individual invoice, subscription tier selection, or custom service agreement. For ongoing maintenance and support retainers, your plan will automatically renew on a monthly cycle until cancelled in accordance with our Refund & Cancellation Policy. Late payments or failed credit card cycles may incur additional administrative fees or result in temporary project or service suspension.
• Fulfillment & Delivery: Work typically begins within 24–48 hours of successful payment processing and onboarding setup. The client agrees to promptly provide all required system credentials, brand assets, and content necessary to commence the project. Project milestones and final delivery verification will be officially confirmed via email.
• Refunds and Cancellations: Please refer to our dedicated Refund & Cancellation Policy page for explicit information regarding service cancellations, milestone stops, and refund eligibility.

4. User Accounts
• Account Creation: To access certain features of the website or use our services, you may be required to create an account. You agree to provide accurate and complete information during the registration process.
• Account Security: You are responsible for maintaining the security and confidentiality of your account and password. You agree to notify us immediately of any unauthorized use of your account.

5. Intellectual Property
• Ownership: All content, designs, graphics, logos, trademarks, and other intellectual property on our website are owned by or licensed to Innovix Tech IT Solutions.
• Usage Restrictions: You may not reproduce, distribute, or create derivative works from any of the content on our website without express written permission from us.
• Customer Content: If you provide any content (such as logos, designs, or other materials) to us for use in our services, you retain ownership of the content but grant us a license to use it for the purpose of completing the services.

6. Privacy & Data Security
Your use of the website and services is subject to our Privacy Policy, which outlines how we collect, use, and protect your personal and technical information. By using our website, you consent to the practices described in the Privacy Policy. All payment transactions are securely handled by our third-party, PCI-DSS compliant processor, Stripe. Innovix Tech IT Solutions does not store or have direct access to your credit card details.

7. Limitation of Liability
• No Warranty: We provide our website and services “as is” without warranties of any kind, either express or implied. We do not guarantee the accuracy, reliability, or completeness of any content or information on our website.
• Limitation of Liability: In no event will we be liable for any direct, indirect, incidental, special, or consequential damages arising out of your use or inability to use our website or services, even if we have been advised of the possibility of such damages.

8. Indemnification
You agree to indemnify and hold harmless Innovix Tech IT Solutions, its affiliates, employees, and partners from any claims, losses, liabilities, damages, and expenses (including legal fees) arising out of your use of the website or violation of these Terms and Conditions.

9. Termination
We reserve the right to suspend or terminate your access to the website and services at our discretion, without notice, for any violation of these Terms and Conditions or if we believe you are engaging in harmful or unlawful conduct.

10. Changes to Terms and Conditions
We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page with the revised date. Your continued use of the website after such changes constitutes your acceptance of the updated Terms and Conditions.

11. Governing Law & Jurisdiction
These Terms and Conditions and any separate agreements whereby we provide you services shall be governed by, construed, and enforced in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to its conflict of law principles. Any legal action, dispute, or proceeding arising under or in connection with these Terms shall be brought exclusively in the courts located in Ontario, Canada.