Refund & Cancellation Policy
Effective Date: July 2026

At Innovix Tech IT Solutions, we value transparency and fairness. Because our digital agency services are completely custom and digital in nature, our refund and cancellation rules are explicitly defined as follows:

1. One-Time Projects (Web Development, E-Commerce, SEO, Writing, Logo Design)
• Before Work Begins: If a cancellation request is submitted in writing within 12 hours of payment and technical onboarding has not initiated, a full 100% refund will be issued.
• After Work Commences: Once a project brief is finalized and work begins, a partial refund of up to 90% may be granted. This is calculated on a pro-rata basis to cover logged development hours, project manager staging, and administrative setup fees.
• After First Draft Delivery: Clients are entitled to the dedicated revision rounds included within their specific service scope. If a client chooses to terminate the contract during the revision phase rather than making adjustments, a partial milestone-based refund may be issued minus logged hours.
• After Final Approval or Project Sign-Off: Once a project is approved, delivered via email, or has passed our automatic 5-day acceptance window without feedback, all payments become completely non-refundable.

2. On-Going Subscriptions & Retainers (Website Support, SEO Retainers, Marketing)
• Automatic Renewal: All monthly maintenance and retainer subscription frameworks renew automatically until explicitly cancelled by the client.
• Cancellation Notice Window: Clients must submit a cancellation request via email at least 7 days prior to their next automated renewal billing date to avoid being charged for the subsequent cycle.
• No Prorated Refunds: Cancellations take effect immediately at the end of the current paid period. No partial or prorated refunds will be issued for unused portions or mid-cycle durations of an active billing month.

3. Refund Processing Timelines
Approved refunds are processed and pushed back to the original funding source within 7–10 business days. Actual posting times may vary slightly based entirely on your specific banking institution or credit card issuer rules.

4. Unauthorized Chargebacks & Billing Disputes
We maintain a responsive client support channel and require all clients to contact our management team directly to resolve any project or billing disputes before initiating a formal bank chargeback. Filing an unauthorized chargeback without prior written outreach will result in:
• Immediate suspension of live website staging or hosting access.
• Forfeiture and withholding of all master administrative system credentials, custom code bases, and graphic vector deliverables.
• Reporting of account details to merchant risk monitoring networks.

Contact for Refunds or Cancellations

If you need to submit a project modification or cancellation request, contact us immediately:
📧 Email: support@innovixtechitsolutions.com | info@innovixtechitsolutions.com
📞 Phone: +1 (888) 678-8851